At USABatteries, we stand behind the quality of our products and are committed to your satisfaction. This Warranty Policy outlines the terms and conditions under which warranty claims may be made for products purchased from our website.

Warranty Coverage

Most batteries and related products sold by USABatteries come with a 12-month limited warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.

What Is Covered

  • Product does not hold charge or fails under normal operating conditions
  • Manufacturing defects or premature failure not caused by external damage
  • Performance issues not related to misuse or external factors

What Is Not Covered

  • Normal wear and tear
  • Damage caused by misuse, neglect, abuse, or improper installation
  • Products that have been modified or tampered with
  • Damage resulting from use with incompatible devices

Filing a Warranty Claim

To request a warranty replacement:

  1. Contact us via email at cs@usabatteries.com with your order number, description of the issue, and any relevant photos or videos.
  2. If the claim is approved, we will issue a prepaid return label and provide instructions for returning the defective item.
  3. Once we receive and inspect the returned item, a replacement will be shipped at no additional cost, or a refund will be issued if a replacement is not available.

Timeframe and Limitations

  • All warranty claims must be initiated within 12 months of delivery.
  • We aim to process all warranty claims within 5 business days of receiving the returned product.
  • Warranty coverage applies only to the original purchaser and is non-transferable.

Shipping Responsibility

  • For approved warranty claims, we will provide a prepaid return label.
  • If the returned item is found to be functional or not covered under warranty, the customer may be responsible for return shipping costs.

Contact Us

For any warranty-related inquiries or to initiate a claim, please contact us:

📧 Email: cs@usabatteries.com
🌐 Contact Form: usabatteries.com/contact
📦 Return Address:
USABatteries
17815 Loverly Way
Monument, CO 80132