Last Updated: June 4th 2025

At USA Batteries, we take pride in offering reliable products and outstanding customer service. If something isn’t right with your order, we’re here to help. This policy explains how returns, refunds, and warranty claims work.

1. Definitions

For the purposes of this policy:

  • Company (“We”, “Us”, or “Our”) refers to USA Batteries.
  • Products refer to physical goods sold on our website.
  • Order means a purchase made by You from Us.
  • Website refers to usabatteries.com.
  • You refers to the customer placing an order or initiating a return.

2. Our Return Policy

We accept returns within 30 days from the date of delivery. To qualify for a return, the following conditions apply:

Return Conditions

  • The item must be unused, undamaged, and in original packaging.
  • A copy of the receipt or order confirmation must be included in the return package.
  • All accessories, manuals, and labels should be intact.

3. Shipping Responsibility

  • Defective or Wrong Item: If the product is faulty or incorrect, we’ll provide a prepaid return shipping label at no cost to you.
  • Customer-Initiated Returns (e.g., wrong item ordered, change of mind):
    • Customer is responsible for return shipping costs.
    • Original shipping charges are non-refundable and will be deducted from your refund.
    • You may request a prepaid label, but its cost will be deducted from your refund amount.
  • Returns After 60 Days: We may approve returns on a case-by-case basis. If approved:
    • You pay for return shipping (or request a prepaid label at your expense).
    • A 10% restocking fee applies.
    • Original shipping charges will be deducted from the refund.

4. How to Start a Return

To initiate a return, please do not use an RMA form. Instead, contact our team through one of these methods:

📧 Email: cs@usabatteries.com
💬 Live Chat: Available on our website during normal business hours

Please provide:

  • Your order number
  • The reason for return
  • Photos or video if the item is defective

Once approved, ship the item to:

USA Batteries
17815 Loverly Way
Monument, CO 80132
United States

We recommend using an insured and trackable shipping method, as we are not responsible for lost or damaged returns.

5. Refund Policy

  • Refunds are issued within 3 business days after we receive and inspect the return.
  • Refunds go back to the original payment method used for the purchase.
  • A 10% restocking fee may apply for:
    • Returns after 30 days
    • Orders with customer errors (wrong item or incorrect shipping address)

6. Warranty-Based Returns

Most products sold by USA Batteries include a limited warranty, generally between 6 and 12 months, depending on the item. This warranty protects against manufacturing defects and early failure under normal usage.

What’s Covered

  • Battery failure before the expected lifespan
  • Internal defects causing malfunction
  • Products not functioning as described

What’s Not Covered

  • Physical damage (drops, water, heat exposure)
  • Overcharging, improper use, or using with incompatible devices
  • Normal wear and tear
  • Unauthorized repairs or tampering

How to File a Warranty Claim

  1. Contact us by email or live chat.
  2. Provide your order number, a brief description of the issue, and photos or videos showing the fault.
  3. After review, if approved, we will:
    • Ship a replacement at no cost, or
    • Offer a refund or store credit if a replacement isn’t available

In some cases, we may ask you to return the defective item for inspection. If so, we’ll provide a prepaid return label.

7. Need Help?

Our support team is always ready to assist with returns, refunds, or warranty claims.

📧 Email: cs@usabatteries.com
💬 Live Chat: Visit usabatteries.com
🕒 Hours: Monday–Friday, 9 AM – 5 PM (MST)